Guest Satisfaction Specialist

1 week ago


Atlanta, Georgia, United States AEG Full time
Job Description

We are seeking a highly skilled and enthusiastic individual to join our team as a Guest Experience Associate. This part-time role is perfect for those who are passionate about creating exceptional guest experiences and have excellent communication and problem-solving skills.

Key Responsibilities
  • Providing exceptional customer service to guests.
  • Assisting with guest inquiries and resolving issues in a timely and professional manner.
  • Maintaining a clean and organized facility.
Requirements
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.


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