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User Experience Web Consultant

2 months ago

Columbus, Ohio, United States Tailored Management Full time
Job Summary

As a User Experience Web Consultant at Tailored Management, you will provide consulting services on web technical specialties such as usability, user experience, interactive design, and web content. You will lead project teams to define and document site architecture, navigation elements, content strategy, and propose best practices in usability and interactive design based on a deep understanding of customer needs.

Key Responsibilities
  • Provide technical and strategic direction to project teams and product groups.
  • Define scope and objectives based on user needs and understanding of applicable business systems and industry requirements.
  • Consult on and lead business process analysis and needs assessments, aligning solutions with business goals and initiatives.
  • Work with content writers, designers, coders, business representatives, and usability staff to define site functionality, organization, and navigation solutions.
  • Recommend innovative solutions to business problems/processes that leverage technology and/or content to provide market differentiation, efficiency improvements, and better user experience.
  • Assess the scalability of the content management infrastructure and develop new processes, workflows, and standards to resolve complex technical issues.
  • Participate in overall project management, time estimates, and resource scheduling.
  • Research emerging technologies and trends to maintain an in-depth understanding of user experience.
  • Work with usability staff to develop and document methodologies, standards, and best practices.
Requirements
  • Typically 8 or more years of professional experience in software or web site development, content or graphics creation, database and web technology, research, conducting usability testing, and user-centered design processes.
  • Master's degree may be substituted for experience as appropriate.
  • Knowledge of software or website development, thorough knowledge of usability for the web, solid understanding of design or content for current web technologies, knowledge of internet best practices and research principles, insurance company operations and products, company organizational structure, and general administrative policies, practices, and procedures.
  • Skills/Competencies: command of all skills necessary for verbal and written communications, ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company, as well as the customers, distribution systems, operations, and the strategic planning process, proven ability to set work priorities that conform with established objectives, timeframes, and accomplish a task in the most effective manner, ability to work collaboratively with cross-functional teams, proven ability to manage projects and define administrative methods and procedures to attain objectives, ability to maintain working knowledge and/or expertise in PC-based software programs, insurance/business concepts, and assigned line of business as well as marketing and strategic planning concepts.