Professional Services Consultant

4 weeks ago

Bodega Bay, California, United States Abnormal Security Full time
About the Role

We are seeking a highly skilled Professional Services Consultant to join our team at Abnormal Security. As a key member of our Customer Success team, you will be responsible for leading our customers' initial post-sales experience, providing product training, and ensuring their successful implementation of our platform.

Your primary focus will be on project managing a portfolio of multiple implementation projects and initial training sessions for assigned customers. You will partner with internal stakeholders, including Sales, Product, Customer Success Managers, and Support, to fulfill delivery requirements.

You will also be responsible for conducting problem discovery to gain an understanding of the customers' goals and ensuring the delivery plan is aligned with those goals. Additionally, you will consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scalable implementations.

Key Responsibilities:

  • Project manage a portfolio of multiple implementation projects and initial training sessions for assigned customers.
  • Lead and help ensure an effective POV to Post Sales Handoff to obtain knowledge of key deal win details before kicking off the deployment.
  • Conduct problem discovery to gain an understanding of the customers' goals and ensure the delivery plan is aligned with those goals.
  • Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scalable implementations.
  • Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.
  • Create comprehensive status reports and communication plans to internal and customer project teams.
  • Identify and address implementation risks to remove project roadblocks.
  • Maintain an understanding of your customers' strategic goals to position yourself as a trusted expert and advisor with your customers.

Requirements:

  • Must be located within the PST region.
  • BS/BA degree, with 5+ years experience in a customer-facing role managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment.
  • 3+ years experience with successfully managing projects specifically involving the integration and/or migration of enterprise mail flow systems.
  • Strategic thinking backed by technical understanding, with the ability to translate the API-led Abnormal vision into a tangible, scalable implementation.
  • Track record of executing projects from start-to-finish with a strong prioritization and time management perspective.
  • Expert ability to identify and proactively mitigate project risk, own internal and external status reporting, and work with stakeholders across functions as necessary to keep projects on track.
  • Experience acting as lead to broad spectrum of IT / InfoSec customer stakeholders to deploy highly visible, "always on" solutions.
  • Well versed on email security fundamentals; Python/JAVA experience preferred.
  • Advanced Experience with commercial routing, filtering and SEG solutions.
  • Advanced Experience in log data analysis with a SIEM or other analysis tool preferred.
  • Roll-up your sleeves/scrappy mentality.
  • Strong understanding of SaaS products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to work in a fast-paced and dynamic environment and manage multiple priorities.
  • Significant experience with service delivery and delivering projects on time, always with a customer first mindset.

What We Offer:

At Abnormal Security, we offer a competitive compensation package, including a base salary range of $101,650—$135,500 USD, as well as opportunities for bonus, restricted stock units (RSUs), and benefits. We are committed to providing a dynamic and supportive work environment that fosters growth and development.

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