Customer Service Representative
7 days ago
At Planet Fitness Inc., we're dedicated to enhancing people's lives with an affordable, high-quality fitness experience. As a Member Services Representative, you'll play a crucial role in creating a positive member experience through exceptional customer service and cleanliness.
Company OverviewWe're a leading franchisor and operator of fitness centers in the United States, with over 2,000 locations across the country. Our mission is to provide a Judgement Free Zone where members can achieve their fitness goals. With a strong focus on community and support, we're looking for motivated and fun-loving individuals to join our team.
SalaryThis part-time position offers a competitive hourly rate of $10.50 per hour, making it an excellent opportunity for those looking to earn a stable income while pursuing their passion for fitness.
Job DescriptionAs a Member Services Representative, your primary responsibilities will include:
- Providing exceptional customer service to members, ensuring their needs are met and exceeded
- Facilitating new account sign-ups, updates, and other membership-related tasks
- Maintaining a clean and organized facility, adhering to strict safety and cleaning protocols
To succeed in this role, you'll need:
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues
- A friendly and approachable demeanor, with a passion for helping others
- Punctuality and reliability, with a strong work ethic
- Diplomacy and effective communication skills, with the ability to handle sensitive situations
We offer a range of benefits to support your well-being and career growth:
- A FREE Planet Fitness Black Card Membership, allowing you to stay fit and healthy while working with us
- A comprehensive Employee Assistance Program (EAP), providing confidential access to counseling resources
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits, all designed to support your work-life balance
Please note that employees at franchise locations are employed by the Franchisee and not directly by PFHQ. Each franchisee is responsible for ensuring compliance with local, state, and federal laws.
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