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Senior Care Client Relations Manager

2 months ago

Waterloo, Iowa, United States Hillendale Home Care - Walnut Creek Full time
Job Overview

Hillendale Home Care is a recognized leader in providing exceptional home health services. We are seeking a proactive Client Care Manager to enhance our team. This role is pivotal in ensuring the highest standards of care for our senior clients in the Walnut Creek area.

Key Responsibilities:
  • Develop and maintain strong relationships with clients and their families, ensuring their needs are met through tailored care plans.
  • Collaborate with local healthcare professionals to generate new business opportunities and expand our referral network.
  • Conduct assessments and communicate effectively with clients and family members to enhance their overall satisfaction.
  • Work closely with the Staffing Management team to oversee client renewals and implement new services as required.
  • Engage in community outreach to promote our services and represent Hillendale's values.
What We Offer:
  • Competitive salary with performance-based incentives.
  • Full-time position within a supportive and innovative work environment.
  • Comprehensive healthcare benefits and a 401(k) plan.
  • Generous paid time off and company holidays.
  • A collaborative and enjoyable workplace culture.
Qualifications:
  • Bachelor's Degree in Business Management, Marketing, or a related field, or equivalent experience.
  • A minimum of 5 years of experience in the healthcare or senior care sector.
  • At least 2 years of experience in client management within the home care industry is preferred.
  • Exceptional communication skills with a focus on customer needs.
  • Strong organizational skills and attention to detail.
  • Proven ability in business development and client retention.
  • Proficient in data analysis and reporting.
  • Familiarity with Google Suite and CRM systems.