Desktop Support Specialist

1 week ago


Ventura, California, United States Prosum Full time
Job Summary

Prosum is seeking a skilled Desktop Support Engineer to provide expert technical assistance to end-users, manage workstations, and collaborate with the IT team to ensure seamless hardware and software operations.

Key Responsibilities
  • Provide first and second-level technical support to end-users for workstation and software-related issues.
  • Diagnose and troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions in a timely manner.
  • Install, configure, and maintain operating systems, applications, and peripheral devices.
  • Set up and deploy new workstations, ensuring compatibility with existing systems and software.
  • Collaborate with the IT team to maintain and update software and hardware inventory.
  • Create and maintain documentation related to technical procedures, resolutions, and knowledge articles.
  • Conduct regular system maintenance, including software updates, security patches, and antivirus scans.
  • Assist with network and server-related tasks as needed.
Requirements
  • Strong knowledge of desktop operating systems (Windows), applications (Microsoft Office Suite, Active Directory, O365, Exchange, Adobe Creative Cloud), and hardware components.
  • Proficiency in diagnosing and troubleshooting hardware and software issues.
  • Familiarity with networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot basic network-related problems.
  • Excellent communication and interpersonal skills with an ability to explain technical concepts to non-technical individuals.
  • Strong problem-solving skills and ability to work well under pressure in a fast-paced environment.
  • Proactive and customer-oriented approach to provide efficient and timely technical support.
Education and Experience
  • Computer Science, other technical certifications, or equivalent experience.
  • At least 2-3 years of experience in front-line technical support or a helpdesk environment, ideally in a mid-sized organization.


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