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Patient Advocate II
2 months ago
City of Hope is a pioneering institution in the fight against cancer, diabetes, and other life-threatening illnesses. As a Patient Advocate II, you will be part of a dedicated team that delivers exceptional care and support to patients and their families.
Key Responsibilities- Facilitate resolution of complex complaints and grievances, ensuring timely and thorough review and resolution.
- Communicate effectively with leadership, physicians, and staff to address patient concerns and craft formal grievance letters.
- Attend meetings and functions on behalf of management, maintaining confidentiality and adhering to City of Hope policies.
- Coordinate physician reassignments, patient discharges, and warning letters, ensuring sensitivity and adherence to guidelines.
- Collaborate with Risk Manager and Senior Director of QRRM to investigate and address non-patient and patient issues.
- Respond to complaints and negative blogs on City of Hope's web pages and social media platforms.
- Provide support and direction to patients, families, and staff, participating in patient conferences and process improvement activities.
- Stay up-to-date on medical terminology, clinical practice, and regulatory requirements, ensuring compliance and promoting a culture of accountability.
- Master's Degree in Social Work, Healthcare Administration, or a Bachelor's Degree with a California RN license.
- 5 years of experience advocating for patients with direct patient contact in a healthcare setting.
- Preferred qualifications include a Master's in Nursing, LCSW with the California Board of Behavioral Sciences, and experience in acute care settings.
City of Hope is an equal opportunity employer, committed to diversity, equity, and inclusion. We offer comprehensive benefits and a supportive work environment. If you are passionate about delivering exceptional patient care and support, apply today to join our transformative team at City of Hope.
