Enterprise Security Solutions Specialist

4 days ago


Portland, Maine, United States Vector Security, Inc. Full time
Job Overview

We are seeking a skilled Enterprise Security Solutions Specialist to join our team at Vector Security, Inc.

This role will involve providing advanced technical support and management for security systems, including Burglary, Fire Alarm, and Access systems.

Key Responsibilities
  • Technical Support: Provide specialized advanced technical support via phone, email or workflow applications to support internal and external personnel completing installation and service request.
  • Troubleshooting: Take ownership of escalated technical support issues and see problems through to resolution.
  • Client Management: Act as a client advocate with a focus on improving overall client experience driving account retention and growth.
Requirements
  • Education: College Degree or Equivalent Qualifications in Electronic Security
  • Experience: Minimum 3-5 years of experience in the Physical Security Technical Space, as well as Client Account Management and Technical or Related proven experience
  • Skills: Knowledge of Security Technology, the Security Industry and/or Loss Prevention experience
About Us

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for over 50 years.

Our purpose is to make our world more secure, connected and empowered, one customer at a time.

We value collaboration, creativity, and community, and we are committed to making a positive impact in the lives of our customers and employees.

We offer a competitive salary range of $60,000 - $90,000 per year, depending on experience, plus benefits such as medical, dental, and vision coverage, 401k retirement savings plan, and paid time off.



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