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Customer Experience Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Vector Security Full time
Job Summary

Vector Security is seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service delivery process.

Key Responsibilities
  • Schedule service appointments with customers to ensure timely and efficient service delivery.
  • Utilize software to select the most suitable technician and document travel requirements.
  • Ensure necessary parts are available to maintain optimal service levels.
  • Manage technician schedules throughout the day to maximize productivity.
  • Provide exceptional customer service and resolve any issues that may arise.
Requirements
  • Minimum of 2 years of experience in an office setting and customer service environment.
  • Superior verbal and written communication skills.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Above-average computer skills, including typing and navigation within multiple systems.
  • Superior organizational skills with a high degree of attention to detail.
What We Offer
  • Competitive compensation with incentive eligibility.
  • Medical, dental, and vision coverage.
  • HSA/FSA programs.
  • Company-paid life and AD&D insurance.
  • Company-paid short- and long-term disability.
  • Voluntary benefit products.
  • 401(k) retirement savings plan.
  • 7 Company Holidays, plus 2 Floating holidays of your choice.
  • Paid Time Off.
  • Tuition reimbursement.
  • Employee Assistance Program (EAP).
Our Values
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.