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Retail Key Carrier Supervisor

2 months ago


Appleton, Wisconsin, United States HomeGoods Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier to join our team at HomeGoods. As a Key Carrier, you will play a critical role in maintaining the overall success of our store, ensuring that our customers receive exceptional service and that our operations run smoothly.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Store Operations: Maintain accurate Associate coverage in service areas, ensuring a positive customer experience.
  • Leadership: Act as Manager on Duty, adhering to company policy and procedure, and provide coaching and feedback to Associates.
  • Communication: Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
  • Problem Solving: Exercise discretion regarding customer service policies to satisfy customers, and provide solutions to complex problems.
Requirements
  • Availability: Able to work a flexible schedule, including nights and weekends.
  • Teamwork: Team player, working effectively with peers and supervisors.
  • Problem Solving: Proven problem-solving skills, able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge: Knowledge of company standard software, systems, and procedures, as well as merchandise flow in stores.
  • Leadership: 1 year retail experience, 6 months leadership experience.
What We Offer

We offer a competitive starting pay range of $16.00 to $16.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.