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Outpatient Program Coordinator

2 months ago

Marquette, Michigan, United States Lifepoint Behavioral Health Full time
Outpatient Coordinator Role

At Lifepoint Behavioral Health, we are dedicated to providing compassionate behavioral health services to individuals in need. Our outpatient department operates with a focus on efficiency and professionalism, ensuring a high standard of customer satisfaction. As an Outpatient Coordinator, you will play a crucial role in ensuring the smooth operation of our programs, ensuring compliance with all laws, rules, and regulations, as well as maintaining a quality patient experience.

Key Responsibilities

• Monitor and complete necessary audits for patient care tracking
• Handle all aspects of the admission process, including supporting the completion of pre-admission paperwork as applicable
• Track and collect required assessments and surveys, such as BASIS-32/CABA and patient satisfaction surveys
• Maintain supply of therapeutic tools, such as worksheets, videos, and games, for clinician use
• Support the therapist in maintaining the programming schedule and charge reconciliation
• Assist with patient group assignments and coordination efforts, as well as vital and UDS capture as needed
• Complete DCAR reporting in a timely and accurate fashion
• Maintain staff schedules and ensure staffing for the program, monitoring and recording attendance, including tardiness and absences
• Support in organizing and filing paperwork, as well as auditing charts and communicating with the treatment team to ensure chart compliance
• Manage Family Session Schedules as required by the program
• Provide transportation daily via hospital vehicle to patients to/from home into the IOP Program
• Work with the business office and utilization review department to ensure payment for services, performing pre-certifications and concurrent reviews, and developing relationships with payer sources
• Maintain program and patient information and data to create reports, census, and assist the Business Office in reporting
• Maintain a positive working relationship with referral sources, community agencies, and organizations
• Schedule CPEs, nursing assessments, H&P, and psychosocial assessment with the appropriate clinician and per required timeframe
• Ensure orders are obtained for patients prior to starting services, as applicable
• Actively participate in the therapist's discharge planning needs, creating appointments, starting follow-up care process, and completing interfacing with organizations
• Cross-train and support in various outpatient functions, including PCA, transportation, and financial counseling
• Conduct appointment reminder calls and collect copays and deductibles as applicable
• Manage organizational tools to ensure efficient operations, including bed boards/group room assignments, treatment team schedule, flash reports, etc.
• Provide impeccable customer service to patients, families, referral sources, and stakeholders

Qualifications

• Education/Licensure: High school degree or equivalent
• Valid driver's license
• CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact