Patient Care Quality Specialist

3 days ago


Lake Forest, Illinois, United States Northwestern Memorial Healthcare Full time

**Job Description:** As a highly skilled Emergency Department Performance Coordinator, you will play a key role in ensuring the highest quality and best possible outcome for patients in a cost-effective manner.

About the Role:

The Emergency Department Performance Coordinator will be responsible for coordinating all activities related to Pediatrics and EDAP, representing the Emergency Department on hospital-wide and region-wide quality committees, and collaborating with the Performance Improvement Committees.

Key Responsibilities:

  • Coordinates all activities related to Pediatrics and EDAP
  • Represents ED on hospital wide and region wide quality committees
  • Collaborates with CPS to ensure that there is a link between mandated education and quality initiatives
  • Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects; provides communication and update on progress
  • Encourages those who identify problems, and participate in suggesting solutions to these problems Supports staff in piloting new ideas and solutions, within or across departments. Recognizes, rewards, and celebrates improvements and staff's contributions
  • Creates an environment of partnership, collaboration, seamless quality and service enhancement across team, departments and divisions of the organization
  • Designs and implements database queries and reports
  • Manages quality and outcomes data (including databases) to respond to customer inquiry
  • Provides appropriate analysis of data as evidenced by customer satisfaction
  • Conducts studies/collects data related to the delivery of patient care
  • Utilizes applicable resources and information systems to obtain data and report outcomes
  • Coordinates research and EBP activities for Emergency Departments. Acts as a resource to staff for research and EBP projects
  • Serves on hospital/nursing councils and serves as a resource for the Emergency Department unit-based quality council

Requirements:

  • Bachelors of Science in Nursing
  • RN License
  • Two to five years' experience with the study of patient populations and working with care providers
  • CPR – Basic Life Support
  • Proficient with MS Office Products, primarily Excel and PowerPoint

Estimated Salary: $85,000 - $110,000 per year, depending on experience



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