Healthcare Support Specialist
7 days ago
We are seeking a skilled Healthcare Support Specialist to join our team at 61 Street Service Corporation. This role will provide exceptional patient care and support in an ambulatory setting.
About the Role:This is a critical member of the patient care team, working closely with providers across multiple specialties and other clinical staff to deliver an exceptional patient experience that contributes to positive health outcomes.
- Greet and interact with patients, visitors, vendors, and all faculty and staff in a courteous, helpful, professional, and ethical manner.
- Prepare patients for their visit, including pre-visit organization, performing patient escort and rooming functions, taking vital signs, medication reconciliation, and accurate documentation of chief complaint.
- Provide instructions to patients in a manner that facilitates efficient patient safety and standard operations for the practice.
- Assist patients as needed with walking, dressing, collecting and processing specimens, and point-of-care testing.
- Assist physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
The Healthcare Support Specialist will be responsible for:
- Managing patient flow from arrival until exam room departure using an EMR system.
- Serving as a liaison between physicians and other individuals such as patients.
- Preparing and maintaining medical charts.
- Copying and mailing requests for medical records, ensuring HIPAA compliance.
- Answering telephone calls and taking accurate phone messages.
The ideal candidate will have strong communication skills, interpersonal skills, and the ability to deescalate stressful situations. A high school graduate or equivalency and graduation from an accredited Medical Assistant program, plus specialized certifications as needed, are required.
We offer a competitive salary based on experience. Our top healthcare provider network offers world-class patient-centered care, and we are proud to have highly skilled employees like you supporting our mission.
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