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Operations Manager

2 months ago

Houston, Texas, United States Honcho Pickleball League Full time
About the Role

We are seeking a highly motivated and detail-oriented Operations Manager to oversee, optimize, and administer the day-to-day operations of our Honcho Leagues experience.

Key Responsibilities
  • League Operations: Orchestrate the planning, scheduling, and implementation of Honcho Leagues, ensuring seamless coordination of all activities.
  • Collaboration: Foster collaboration with internal teams and Venue Partners, establishing clear communication protocols and SLA adherence.
  • System Administration: Manage and optimize Honcho's league administration software platform, including configuration, setup, updates, and player communication workflows.
  • Process Improvement: Spearhead the continuous improvement of backend system workflows for league registration, score submissions, team management, and playoffs.
  • Growth Strategy: Develop and execute strategies to boost participant retention and attract new players.
  • Data Analysis: Create and maintain performance dashboards to analyze metrics and provide data-driven recommendations for operational enhancements.
About You
  • Education: Bachelor's degree in Business, Economics, or a related field.
  • Experience: 2-4 years of professional experience working in biz ops, operations management, or a related role.
Requirements
  • Proven ability to own, build, and optimize processes.
  • Exceptional attention to detail and organizational skills.
  • Strong leadership, communication, and interpersonal abilities.
  • Proficiency in Excel/Google Sheets/Airtable and adaptability to new software tools.
  • Robust project management capabilities, adept at juggling multiple initiatives.
Attributes
  • Passionate pickleball player with a deep understanding of the sport.
  • Self-motivated with the ability to drive projects independently in a startup environment.
  • Creative and innovative thinker with a sports-oriented mindset.
  • Results-driven, with a strong inclination towards data-informed decision making.
  • Adaptable to a fast-paced environment with shifting priorities.