Customer Accounts Advisor
4 weeks ago
We are seeking a highly skilled and motivated Customer Accounts Advisor to join our team at Aaron's. As a Customer Accounts Advisor, you will play a critical role in driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
Key Responsibilities- Attainment and upkeep of customers' accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- Any reasonable duties requested by management.
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Aaron's is a leading sales and lease-to-own retailer of specialty items, including furniture, consumer electronics, home appliances, and accessories. We are committed to creating a diverse and inclusive work environment and celebrate our team members' differences. We are proud to be an equal opportunity employer and offer a competitive benefits package, including Sundays off, employee assistance program, employee purchase program with exclusive discounts, physical and financial well-being programs, tuition reimbursement, employee business resource groups, 401(k) plan with contribution matching, paid time off, including vacation days, sick days, and holidays, life and disability insurance, medical, dental and vision insurance, paid paternal leave, stock purchase plans, and pay on demand.
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