Ecommerce Fulfillment Director

The Paper Store is a leading retailer of gift-giving products, committed to providing an exceptional customer experience. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

We are seeking a highly skilled Ecommerce Fulfillment Manager to lead the operations of our fulfillment center in Leominster, MA. As a key member of our team, you will be responsible for ensuring the accurate and timely processing of online orders, maintaining inventory accuracy, and optimizing warehouse space. If you have a proven track record of leading eCommerce fulfillment teams and a passion for delivering exceptional customer experiences, we encourage you to apply.

• Lead and empower a team of up to 50 direct reports to execute all eCommerce fulfillment processes.
• Create processes, associate education, and training to maintain inventory accuracy.
• Manage all operations of the company's eCommerce fulfillment center to ensure accurate, packaged, and timely delivery of customer orders.
• Use order management systems to review and assign workload, manage production expectations, set goals, troubleshoot issues, and train hourly leaders.
• Identify, evaluate, and resolve fulfillment processes to improve department efficiency and performance.
• Manage and optimize warehouse space used for storage, picking, and packing of orders.
• Partner with internal and external partners to build and maintain relationships.
• Analyze online order projections and work with the Distribution Center Director to determine future staffing needs.
• Maintain a safe and organized department environment.

• 5+ years of experience leading an eCommerce fulfillment center organization.
• Strong commitment to working collaboratively with all levels within an organization.
• Excellent communication, organizational, and interpersonal skills.
• Sound judgment with demonstrated ability to make decisions in the best interest of all parties.
• Proven ability to assess and develop the talent and potential of associates and department leaders.
• Ability to prioritize and work well under pressure in a fast-paced, deadline-driven environment.
• Computer and database application skills, including Microsoft 365 and Warehouse Management Systems.
• Availability and willingness to work a flexible schedule around major holidays.
• Ability to lift and carry up to 40 pounds and push/pull 75 pounds while using appropriate safety techniques.
• Ability to climb up and down ladders.
• Ability to stand/walk for 8+ hours.

• Competitive salary.
• Associate discount.
• Flexible schedules.
• Full-time benefits, including 401(k) match, vacation and sick time accrual, and health benefits.

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.