Call Center Team Lead

4 days ago


Holland, Michigan, United States Tommy Car Wash Systems Full time
Role Overview:
As a Call Center Team Lead at Tommy Car Wash Systems, you will be responsible for leading our Guest Services team in providing exceptional guest experiences. This role involves high volume phone activity discovering and resolving issues for our guests, as well as mentoring and guiding our team members to achieve their full potential.

Key Responsibilities:
  • Lead the Guest Services team in providing exceptional guest experiences
  • Mentor and guide team members to achieve their full potential
  • Support franchise partners by providing exceptional guest support and documenting/submitting member payment disputes with the bank

Requirements:
  • High school diploma or GED required, associates or bachelor's degree a plus
  • Spanish and/or Canadian French language skills required
  • Leadership and mentoring experience

Compensation:
  • Competitive base pay ($35,000-$50,000 annually)
  • Bonus structure based on performance

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