Transportation Logistics Coordinator

1 week ago


Laredo, Texas, United States Marten transport, LTD. Full time

Company Overview:


Marten Transport, LTD. is a leading transportation company committed to delivering exceptional customer service.



Job Summary:


We are seeking a highly skilled and motivated Transportation Logistics Coordinator to join our team. This role will be responsible for ensuring the highest level of customer satisfaction by managing customer inquiries, load solicitations, and service reporting.



Key Responsibilities:


The successful candidate will have the following responsibilities:



  • Load Management: Record details and direction on all loads booked for the assigned area.
  • Customer Support: Act as a substitute in the absence of Account Managers in other regions, providing seamless and transparent service to our customers.
  • Trailer Pool Supervision: Monitor trailer pools in the respected market.
  • Loading and Unloading Appointments: Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
  • Problem Solving: Communicate any problems encountered to the Regional Sales Director.
  • Professional Development: Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
  • Service Level Monitoring: Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department.
  • Account Management: Perform routine solicitations and follow up with designated accounts via person-to-person discussions as well as email and other electronic forms of communication.
  • Team Leadership: Delegate duties and develop Account Manager Associates.


Benefits and Salary:


We offer a competitive salary of $65,000 - $75,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



Requirements:


To be successful in this role, you must have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.



About Us:


Marten Transport, LTD. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace culture.




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