Office Specialist Huntsville South
6 days ago
The Office Specialist is a skilled professional responsible for the day-to-day functions of the office. This role involves performing a variety of office/clerical duties while providing excellent customer service.
Key Responsibilities- Answer incoming customer calls and route calls to the appropriate department.
- Complete initial new customer intake, enter basic customer information, and route new customer information to the appropriate sales team member.
- Respond to customer account and billing questions or concerns.
- Contact customers regarding invalid payments and funding sources.
- Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
- Scheduling and Routing Sales and Service Technicians for New and Existing customers.
- Fielding and making calls to customers to assist with their questions and requests.
- Cross Train in other areas to further assist Office Staff and Management.
- High School Diploma or equivalent.
- Excellent customer service skills.
- Excellent computer skills and familiarity with Microsoft Office Suite (Excel, Word, and Outlook).
- Excellent organizational skills, able to multitask, and determine priorities.
- Excellent attention to detail; accuracy of work is highly important.
- Excellent communication skills, both oral and written.
- Able to work well both independently and as part of a team.
- Tattoos must be covered at all times.
- Facial hair should not exceed 1/2 inch (12.7 millimeters) in length.
- Male employees (uniformed and non-uniformed) are not permitted to wear any type of earring or any other piercing device that is publicly visible.
- Women may wear no more than 2 pairs of earrings.
- Hairstyle should not interfere with the proper fit of a baseball hat (as part of the company uniform) or safety head coverings required when working in contained spaces with low head clearance (attics, crawl spaces, etc.).
This position works in an office setting and may be in direct contact with customers. This position requires the employee to sit at a computer for up to 8 hours per day. This position may require light lifting and filing. Saturdays and evening work may be required at times.
Benefits- Competitive Pay.
- Health, Dental, Vision, Life, Disability.
- 401(k) Retirement Plan with Company Match.
- Paid Time Off – Vacation/Sick Time + Holidays.
- Mentorship & Advancement opportunities.
Cook's is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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