BMW Service Representative

2 weeks ago


Austin, Texas, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled BMW Service Advisor to join our team at Hendrick Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible experience.

About the Role

The BMW Service Advisor will work closely with customers and technicians to identify required maintenance and repairs. You will advise customers on necessary and recommended services, offer additional services and repairs, and schedule appointments as needed. Your goal will be to meet dealership standards for repair and order production while maintaining CSI at or above Company standards.

To perform this job successfully, you must be able to understand and follow instructions, communicate effectively with customers and company personnel, and have excellent interpersonal, customer service, and organizational skills. You will also need to have a valid driver's license and intermediate skills in Microsoft Office products.

Responsibilities
  • Works with customers and technicians to identify required maintenance and repairs.
  • Advises customers on necessary and recommended services.
  • Offers additional services and repairs to customers.
  • Schedules appointments with customers.
  • Meets dealership standards for repair and order production.
  • Maintains CSI at or above Company standards.
  • Maintains an organized, clean, and safe work area.
  • Participates in required training.
  • Records all hours worked accurately in company timekeeping systems.
  • Follows safety rules and regulations.
  • Demonstrates Company Core Values.
  • Complies with Company policies and procedures.


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