Administrative Associate

2 weeks ago


Charlestown, Massachusetts, United States Mass., Inc. Full time
Job Summary

The Massachusetts Teachers' Retirement System (MTRS) is seeking an Administrative Associate to join our Member Services team. As an Administrative Associate, you will provide operational support to the team and the agency, ensuring the delivery of high-quality services to our members.

Key Responsibilities

* Communicate professionally with members, employers, and staff
* Log incoming requests and prepare files for processing
* Review member requests, follow up on missing information, and identify cases requiring expedited service
* Maintain computer system reports on workflow and data
* Coordinate retirement application review process, acknowledging applications, and managing file organization
* Maintain spreadsheets and calendars for member services staff
* Respond to GenInfo email requests and distribute emails to staff

Requirements

* High school diploma or equivalent, with associate's degree preferred
* Excellent organizational skills, flexibility, and ability to handle multiple tasks
* Ability to communicate effectively and professionally with coworkers, members, and the public
* Ability to follow instructions and function independently and as part of a team
* Commitment to competent, compassionate, and quality service
* Business experience with Microsoft Excel and Word required
* Experience with member/customer/client databases required

Work Environment

The MTRS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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