Desktop Operations Technician

3 weeks ago


Augusta, Maine, United States Novalink Solutions LLC Full time
Job Description

Novalink Solutions LLC is looking for a highly skilled Desktop Operations Technician to join our team. In this role, you will be responsible for providing technical assistance and support to our clients.

Estimated Salary:

$65,000 - $85,000 per year

Duties and Responsibilities
  1. Provide technical support via phone and email to clients with various technical issues.
  2. Monitor system performance and identify potential issues before they become major problems.
  3. Analyze system logs and configuration files to troubleshoot complex technical issues.

You will also be responsible for documenting hardware problems, assisting with after-hours calls, and entering calls into an internet-based tracking system. Additionally, you will work with our development team to resolve critical technical issues.

Requirements
  • Excellent customer service skills.
  • Strong technical knowledge of Windows operating systems.
  • Ability to lift 35 lbs.
Technical Requirements
  1. Windows 10: Intermediate
  2. Microsoft Office 365: Beginner
  3. Mainframe (application): Beginner

If you have a passion for technology and excellent customer service skills, we encourage you to apply for this exciting opportunity.



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