Relationship Development Specialist

7 days ago


Fergus Falls, Minnesota, United States Janet Swenson - State Farm Agent Full time

About Our Opportunity: Janet Swenson - State Farm Agent is excited to offer a challenging and rewarding role for a Customer Relations Representative. As a key member of our team, you will be responsible for managing customer interactions, resolving issues, and maintaining accurate client records.

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Job Overview: As a Customer Relations Representative, you will work closely with customers to understand their needs and provide personalized solutions. You will also collaborate with other departments to identify opportunities for improvement and develop strategies to enhance customer engagement.

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Key Responsibilities:

  • Manage customer interactions through various channels, including phone, email, and in-person meetings.
  • Analyze customer feedback and concerns to identify areas for improvement and develop solutions.
  • Develop and implement customer retention strategies to increase loyalty and reduce churn rates.
  • Collaborate with the sales team to identify cross-selling opportunities and develop targeted marketing campaigns.

Requirements:

  • Bachelor's degree in Business Administration or related field preferred.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Salary Range: $55,000 - $70,000 per year

Why Join Us: At Janet Swenson - State Farm Agent, we value our employees' contributions and offer competitive salaries, bonuses, and benefits. We're committed to creating a positive and inclusive work environment that fosters growth and development.



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