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Field Service Engineer II
2 months ago
Job Summary:
We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for providing complete services on Atomic Absorption, ICP, and ICPMS instruments, including installation, repairs, preventative maintenance, and instrument qualifications.
Responsibilities:
- Perform on-site installation, repair, maintenance, and qualifications of analytical instruments.
- Must be proficient with the use of customer management software to supervise service calls, lead parts inventories, and complete job tasks.
- Review reports and documentation from customers and inspect malfunctioning product to resolve nature and scope of problem.
- Analyze review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems.
- Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Other duties may be assigned.
Requirements:
- High school diploma and Bachelor's degree or 6 years' equivalent experience - hands-on experience with GC, GC/MS, and ICPMS as a Service Engineer, particularly working with analytical instrumentation.
- Effective communication skills and customer service skills.
- Ability to prioritize service requests and produce clear and concise documentation.
- Ability to work independently within a customer location.
- Must be available to travel overnight up to 70% within the territory or other areas.
- Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach every day in a service function.
- Maintain a valid driver's license and safe driving record.
Location:
The territory primarily covers Texas with up to 75% travel. This position has not been approved for relocation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.