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Associate Operations Manager

2 months ago

Washington, United States Jackpocket Full time
About the Role

Jackpocket is seeking an experienced Operations Manager, Associate to support our lottery operations at our fulfillment center. As an Associate Operations Manager, you will lead local personnel and take ownership of all local operational functions, becoming an SME on Jackpocket's playbook.

Key Responsibilities
  • Lead and manage daily operations of the fulfillment center
  • Actively manage a team of employees and participate in day-to-day lottery ticket processing activities
  • Facilitate training and ongoing learning and development for staff
  • Continually evaluate performance and efficiency, implementing procedural and tactical improvements
  • Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved
  • Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and ensure associates are prepared for the day and working in a safe environment
  • Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot system or facility issues
  • Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
  • Effectively communicate with regional and senior level operations management on a regular basis
Requirements
  • Willing and able to work nights and weekends
  • Bachelor's Degree or equivalent relevant experience
  • Technically proficient and able to perform technical troubleshooting
  • Able to function independently and complete tasks from start to finish with minimal oversight
  • Experience hiring, managing, scheduling, and developing a large roster of mostly part-time operational staff
  • Experience with personnel management, including hiring and firing, familiarity with employment law
  • Demonstrated experience developing and improving operational processes
  • Experience working with a high-growth company or fast-paced environment
Compensation

The base salary range for this role is $60,000 - $75,000. This is a full-time exempt position and is not eligible for overtime under FLSA requirements.

Equal Opportunity Employer

Jackpocket is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.