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Onsite Equipment Engineer

2 months ago

Houston, Texas, United States Voltguard Utilities Ltd Full time
Job Overview:

The Field Service Engineer is responsible for timely and precise maintenance and installation of various equipment types. This role involves adhering to all Field Modification Instructions and Instrument Service Information bulletins. Collaborating with seasoned Field Engineers, both in-person and remotely, the engineer will gain insights into troubleshooting, repair, and installation methodologies. The primary goal is to enhance customer satisfaction through exceptional service delivery.

This position is primarily remote but requires travel to customer sites and occasional work from a home office. Candidates must be prepared to travel for onsite customer support.

VOLTGUARD UTILITIES LTD is a premier engineering and consulting firm focused on renewable and electrical energy solutions. We offer a wide range of utility services for both commercial and residential sectors, encompassing installation, after-sales support, technical maintenance, and remote specialist assistance, ensuring our clients receive dependable and sustainable energy solutions.

Why Choose Us?

At VOLTGUARD UTILITIES LTD, we prioritize a vibrant work atmosphere that champions innovation and professional development. Joining our distinguished company means engaging in groundbreaking projects across various sectors, including agriculture, commercial enterprises, and high-end manufacturing. We are dedicated to our employees' growth, providing ongoing learning opportunities, career progression, and a collaborative culture that emphasizes teamwork and excellence. If you are driven to make a significant impact in the energy industry and wish to be part of a company that values its workforce, VOLTGUARD UTILITIES LTD is the ideal environment for you.

Key Responsibilities:

  • Master the execution of timely and accurate Preventative Maintenance.
  • Support experienced field engineers in equipment installation tasks.
  • Collaborate with senior engineers on basic troubleshooting and service repair requirements for designated equipment.
  • Communicate effectively and work in partnership with team members and colleagues.
  • Develop skills to engage with customers to ensure issues are resolved and follow-ups are conducted, leading to enhanced customer satisfaction.
  • Collaborate with customers to recommend value-added services that enhance operational efficiency.
  • Maintain up-to-date administrative responsibilities, including customer service logs and internal service records, timely ordering of repair parts, and managing cycle times.
  • Utilize the escalation process as necessary and work closely with regional and national support teams to define and implement corrective action plans for timely resolution of customer issues.
  • Actively participate as a member of the account community for key accounts.
  • Engage with commercial counterparts to identify potential sales leads, participate in contract renewals, and assist in promoting and implementing revenue initiatives.
  • Focus on customer needs and satisfaction while fostering and enhancing the relationship with customers to become a trusted partner in their business.
  • Stay informed about competitor activities and market trends.
Required Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or a High School Diploma/GED with 4 or more years of experience in servicing electronic equipment.
  • Proficiency with web applications and the Microsoft suite of products.
  • The successful candidate must pass a standard background check, including a post-offer drug test. Additionally, during employment, compliance with all customer access policies is required, including obtaining and/or providing proof of necessary immunizations and additional drug tests or background checks.

Physical Requirements:

  • Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods. Candidates must also be able to reach at, above, and below shoulder level, flex/extend neck, and possess good hand and finger dexterity. Specific vision abilities required may include color vision, close vision, distance vision, peripheral vision, and depth perception.
  • Must hold and maintain a valid Driver's License.
  • Willingness to be available for after-hours work or participate in a rotating On-Call schedule, including weekends, for critical issues and coverage as needed.

Desired Qualifications:

  • Willingness to travel up to 35%, which may include overnight stays.

We expect all employees to embody our core values: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership with unwavering integrity.

Our comprehensive rewards program is designed to empower your ambitions by providing the support and flexibility necessary to transform your ideas into impactful realities. Our compensation and benefits reflect the expectations of a globally recognized organization, and you will find numerous career opportunities within a culture that promotes care, collaboration, and support. We offer competitive and flexible packages to ensure our employees feel financially secure today and in the future, including:

Health benefits effective from day one
Paid time off and holidays
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Career development opportunities

Scheduled Weekly Hours: 40

Voltguard Utilities Limited provides an excellent work environment, opportunities for professional development, challenging career paths, and competitive compensation. Voltguard Utilities Limited is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Relocation Assistance Provided: Yes