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Customer Service Ambassador

2 months ago

Des Moines, Iowa, United States MasterBrand Cabinets Full time

Job Summary:

The Customer Service Representative is a key role within our organization, responsible for delivering exceptional customer experiences through timely and effective communication, issue resolution, and product knowledge. This position requires a strong service mentality, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide top-notch customer service through phone, email, and chat support
  • Process orders and respond to customer inquiries in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date on product knowledge and features to effectively communicate with customers
  • Meet or exceed performance metrics and goals

Requirements:

  • High school diploma or equivalent required; college experience or degree preferred
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong product knowledge and ability to learn new products quickly

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance