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Airport Hospitality Supervisor

2 months ago

Toledo, Iowa, United States Hyde Park Hospitality Full time
Job Overview

Position: Airport Lounge Supervisor

Compensation: $27.00-$28.00 per hour

Role Summary

The Airport Lounge Supervisor is a proactive leader dedicated to implementing policies, procedures, and brand standards to ensure exceptional guest satisfaction. This position involves managing the administrative and operational functions of the assigned team at the lounge, located within a major airport. The Supervisor will oversee all staff during their shifts and possess comprehensive knowledge of all lounge roles, promoting a culture of hospitality excellence.

Essential Skills

  • Guest Engagement: Maintain a welcoming and courteous demeanor to guarantee the highest level of guest experience while addressing inquiries accurately.
  • Hospitality Orientation: Prioritize guest satisfaction and create memorable experiences through friendly and warm interactions.
  • Leadership: Set an example for the team, providing clear guidance and direction.
  • Multi-Tasking: Effectively manage various responsibilities simultaneously while focusing on individual tasks.
  • Active Listening: Fully engage with others, understanding their points and responding appropriately.
  • Comprehension: Understand written communications and documents relevant to the role.
  • Effective Communication: Convey information clearly and effectively in both verbal and written forms.
  • Conflict Management: Address and de-escalate situations professionally and courteously.
  • Problem Solving: Identify and implement solutions to overcome challenges.

Key Responsibilities

  • Supervise shifts, conduct pre-shift meetings, and document shift activities.
  • Ensure guest needs are met through effective communication and service skills.
  • Engage with guests regularly to assess their satisfaction with lounge services.
  • Coordinate team activities in alignment with company policies and regulations.
  • Direct the efforts of up to 30 team members during peak times.
  • Delegate tasks to staff and monitor their completion.
  • Provide coaching and training to team members.
  • Communicate positively with guests and staff, addressing requests and providing accurate information.
  • Maintain composure and alertness during busy periods and emergencies, serving as a role model.
  • Oversee front desk operations to ensure friendly greetings and accurate information dissemination.
  • Resolve guest complaints efficiently to uphold high service standards.
  • Assist management in the recruitment and onboarding of new staff.
  • Collaborate with lounge management to address service-related issues.
  • Monitor alcohol service and report any concerns to management.
  • Stay informed about regulatory requirements relevant to the role.
  • Maintain necessary certifications as required.
  • Perform administrative duties as needed.
  • Ensure compliance with TSA and local airport regulations.
  • Undertake additional responsibilities as assigned.

Minimum Qualifications:

  • Prior experience in guest service or hospitality.
  • Demonstrated leadership and management capabilities.
  • Ability to interact positively with guests and colleagues.
  • Effective presentation skills in both individual and group settings.
  • Capacity to remain composed under pressure and be aware of surroundings.
  • Maintain a polished appearance in line with service standards.
  • Ability to stand for the duration of the shift.
  • Capability to handle the demands of a fast-paced environment.
  • Physical ability to lift and move items up to 40 pounds.
  • Ability to walk, bend, twist, and stand as required by the role.
  • Consistent reporting on work activities.
  • Willingness to work rotating shifts, including weekends and holidays.
  • Pass a security background check for airport access.

Benefits Offered:

  • Comprehensive Medical Insurance (Health, Dental, Vision).
  • Disability Insurance.
  • Paid Time Off and Vacation.
  • 401K Plan with company matching.
  • Employee Assistance Program (EAP).
  • Corporate discounts on various products and services.

About Hyde Park Hospitality

Hyde Park Hospitality (HPH) is a rapidly growing company with a strong foundation in the food service industry. Recognized for our growth, we offer a range of services including airport concessions, staffing management, brand licensing, and food service management. Our diverse senior management team reflects our commitment to inclusivity, welcoming qualified candidates from all backgrounds to apply. Discover more about our mission and values at our website.