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Crew Member
2 months ago
The primary goal of this position is to ensure a delightful experience for every guest.
As a Crew Member, you will play a vital role in delivering the Menchie's experience by adhering to our standards in guest service, product excellence, store ambiance, and cleanliness.
Key Responsibilities:
- Embrace the Menchie's culture by promoting our vision, mission, and values while delivering the Menchie's Experience (3Ps).
- Provide exceptional guest service through the 5Gs with every visitor.
- Maintain a respectful demeanor towards guests at all times.
- Share insights about our products and highlight new promotional offerings.
- Adhere to all safety and store protocols.
- Ensure product quality by completing food-related tasks to established standards.
- Become proficient in all operational stations (bubble, runner, and prep).
- Keep the store clean and comply with sanitation guidelines.
- Implement first in, first out (FIFO) procedures when managing inventory.
- Follow cash handling policies and procedures diligently.
- Punctually clock in for your scheduled shifts while dressed in full uniform.
- Understand and follow the procedures for shift coverage.
- Request time off at least two weeks in advance, with any changes in availability requiring approval from the store leader.
- Communicate any questions or concerns to the leadership team.
- Perform physical tasks that may include lifting up to 40lbs, standing for extended periods, and repetitive motions.
- Notify the leadership team of low inventory items.
- Maintain a clean uniform, adhere to dress code, and uphold hygiene standards.