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Receptionist and Patient Care Specialist
2 months ago
Patient Care & Reception Specialist
La Cross Dental, a rapidly expanding dental practice with multiple locations, is seeking a friendly and professional Receptionist and Patient Care Specialist to join our team. Our organization is dedicated to enhancing the lives of our patients through exceptional care, fostering community health, and supporting our employees with a positive and inclusive work environment that values work-life balance.
As a Receptionist and Patient Care Specialist, you will be the welcoming face of our office, making a lasting impression on our patients. A positive demeanor and a helpful attitude are essential as you assist patients both in person and over the phone. While prior experience in a front desk or customer service role is advantageous, we prioritize a candidate's attitude, eagerness to learn, and ability to work collaboratively within a team.
Key Responsibilities:
- Act as the primary point of contact for patients, both in the office and via phone.
- Deliver outstanding customer service to enhance the patient experience.
- Exhibit excellent time management and organizational skills, adapting to a dynamic work environment.
- Welcome patients, communicate payment details, and provide follow-up instructions.
- Manage appointment scheduling, including setting, rescheduling, and canceling appointments.
- Prepare daily schedules and patient records for the clinical staff.
- Verify insurance information and liaise with insurance providers.
- Perform general administrative tasks such as filing, faxing, and handling incoming documents.
- Show genuine empathy and support to all patients while assisting team members to ensure smooth office operations.
Preferred Qualifications:
- Experience in a dental or medical office setting.
- Familiarity with dental software such as Dentrix, Eaglesoft, or CareStack.
- Proficiency in Microsoft Office applications.
- Understanding of dental terminology.
Core Values:
Integrity – Uphold ethical standards in all actions.
Honesty – Maintain transparency and keep commitments.
Engagement – Foster a supportive environment for colleagues and patients.
Respect – Treat everyone with dignity and consideration.
Fun – Cultivate an enjoyable workplace atmosphere.
La Cross Dental offers competitive compensation and benefits, including paid time off, holidays, life insurance, a 401K plan with matching contributions, opportunities for career advancement, and a collaborative team culture.