Hospitality Experience Lead

4 days ago


Pacific Beach, Washington, United States Seabrook Full time
Job Description

As a Guest Services Lead at Seabrook Hospitality, you will be responsible for addressing inquiries, resolving concerns, and ensuring that all requests are handled promptly and professionally.

  • Act as the primary point of contact for guests, handling guest interactions with empathy, respect, and professionalism.
  • Handle guest complaints or special requests, escalating issues to management when needed, and implement corrective actions to resolve concerns quickly.
  • Assist the Guest Services Manager in overseeing front desk operations, ensuring smooth check-in/check-out processes and accurate guest information management.


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