B2B Customer Service Professional
5 days ago
Funko is seeking a dedicated B2B Customer Service Professional to join its sales operations team. As a key member of the team, you will be responsible for providing exceptional customer service, managing order flow, and partnering with cross-functional teams to ensure timely delivery of customer orders. If you have excellent communication skills, strong analytical abilities, and a passion for delivering outstanding results, we encourage you to apply.
About the Role:- Customer Service: Provide high-level customer service, resolving queries and liaising with customers and internal teams
- Order Management: Enter sales orders in our ERP (Navision) accurately and on time, manage order flow based on defined timelines
- Problem-Solving: Troubleshoot supply chain delays, price discrepancies, and other issues related to order management
- Sales Data Analysis: Provide weekly reporting and sales data analysis to inform business decisions
- Candidate Requirements: 2-3 years of B2B customer service experience, Microsoft Navision (ERP) experience preferred
- Skills: Excellent communication and analytical skills, strong problem-solving abilities, ability to work with data and systems
- Education: High school diploma or equivalent required, bachelor's degree preferred
The estimated hourly salary range for this position is $24.95-30.90. This role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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