Retail Sales Specialist II

2 weeks ago

Somerville, Massachusetts, United States Tapestry Full time
SALES FLOOR:
The Sales Specialist role is crucial to the overall success and operational efficiency of the store. It requires a strong commitment to our brand values while providing exceptional service to our clientele and driving performance outcomes.

Accountable for upholding Tapestry's Service and Sales Models, you will create a positive initial impression, foster ongoing customer relationships through tailored experiences, and ensure a memorable, lasting impact.

Demonstrates a thorough understanding of organizational goals and makes decisions that align with company priorities. Takes ownership of personal performance metrics and collaborates with management to develop effective sales and clienteling strategies.

Formulates both short- and long-term plans to meet personal sales targets and performance objectives. Proactively addresses personal survey feedback to enhance areas of opportunity.
Acts as a brand ambassador for Tapestry, consistently embodying the company's Selling and Service expectations.

Stays informed about local market changes that may affect business performance and supports the implementation of local sales strategies.

Enhances business growth through effective sales strategies, client engagement, and nurturing productive customer relationships.
Creates positive customer interactions by presenting oneself in accordance with Tapestry's style guidelines.
Possesses comprehensive product knowledge, including features, benefits, current offerings, and overall product value.
Encourages beneficial product add-ons that align with customer needs and follows up consistently to influence and close sales.
Builds enduring and loyal customer relationships while promoting a collaborative selling environment.
Maintains a calm and professional demeanor at all times.

OPERATIONS:
Ensures all daily responsibilities are fulfilled without compromising service quality or Tapestry standards.

Completes daily operational tasks, including maintaining the sales floor and backroom, cash wrap, and visual merchandising to Tapestry standards in a timely manner.

Maintains a clean and organized selling environment consistently.
Adheres to all relevant retail policies and procedures, including POS, Operations, and Asset Protection protocols.

Supports the Store Inventory Process by managing shipments, stocking shelves, and replenishing the sales floor while maintaining strong organizational standards.

Assists at the cash wrap as needed to process transactions, returns, and exchanges.

Competencies Required:
Drive for Results:
Demonstrates a strong ability to exceed goals successfully.

Customer Focus:
Dedicated to meeting the expectations and requirements of both internal and external customers.

Interpersonal Savvy:
Relates well to diverse individuals at all levels.

Learning on the Fly:
Quickly adapts to new challenges and learns effectively.

Perseverance:
Approaches tasks with energy, determination, and a commitment to completion.

Additional Requirements:
1-3 years of prior sales experience, preferably in a luxury retail environment.

Education:
High school diploma or equivalent; college degree preferred.

Physical Requirements:
Ability to perform at a fast pace.

Must be able to frequently lift and carry up to 25 pounds and occasionally lift and carry items weighing up to 50 pounds.

BASE PAY RANGE $16.00 TO $18.50 Hourly
Click Here - U.S. Benefits Summary

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