Graduate Assistant
2 weeks ago
We are seeking a highly motivated and organized Graduate Assistant to support our student community at Sotheby's Institute of Art. The successful candidate will provide exceptional customer service, maintain a welcoming environment, and assist with various administrative tasks.
Key Responsibilities- Provide front desk coverage, including answering and directing telephone inquiries, for evenings and weekends.
- Support the management of after-hours happenings, including community events, MA classes, and evening study hours.
- Work with IT to troubleshoot and assist presenters with audiovisual and classroom issues.
- Coordinate with facility, student, and staff in case of emergencies.
- Perform other office clerical duties as assigned.
- Staff the Library circulation desk and use the library management system to issue, return, and renew library materials.
- Answer in-person and telephone inquiries, guiding patrons to both hardcopy and e-resource.
- Provide basic IT support when necessary.
- Support projects, such as annual collection audits.
- Re-shelve books, periodicals, and complete shelf tidying/reading duties.
- Open and close the library during morning and evening coverage.
- Provide evening and weekend coverage during term time, along with possible additional hours if necessary.
- Ability to monitor programs, calendars, and events to provide accurate information.
- Ability to take charge and direct others in an emergency situation.
- Strong IT skills, including Word, Excel, Outlook, and audiovisual equipment setup.
- Ability to organize, plan, and prioritize work activity with little supervision.
- Ability to use discretion, maintain confidentiality, and represent the Institute in a professional manner.
- Strong attention to detail and accuracy.
- Dependability, presence, motivation, and willingness to learn new skills or tasks as needed.
- Strong interpersonal and communication skills.
- Strong customer service skills.
- Adaptability to changes in the workplace.
- Strong verbal and written communication skills.
- Ability to be present in the office/reception area and library.
- Legally authorized to work in the United States.
- Current first-semester student at Sotheby's Institute of Art –NY and in good academic standing.
- Bachelor's Degree.
- Experience working in an administrative role is preferred.
- Candidates with face-to-face customer service experience will be given priority.
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