Customer Service Representative

4 days ago


Simi Valley, California, United States American Automobile Association Full time

Job Summary

This position is responsible for providing exceptional customer service to members in a branch setting. As the primary provider of member services, you will be the face of our organization and play a crucial role in delivering legendary service to our customers.

The Retail Service Specialist will provide DMV registration services to members, maintain current knowledge of DMV regulations, and complete all transactions according to DMV and Club policy and procedures.

You will also support the Branch at reception with member check-in, provide maps, tour books, and other travel-related materials, and identify cross-sell opportunities based on members' product needs and services.

Responsibilities

  • Provide DMV registration services to members
  • Maintain current knowledge of DMV regulations
  • Complete all transactions according to DMV and Club policy and procedures
  • Support the Branch at reception with member check-in
  • Provide maps, tour books, and other travel-related materials
  • Identify cross-sell opportunities based on members' product needs and services
  • Enhance member relationships by diversifying use of products and services
  • Process Notary transactions for members according to National Notary Association and Club procedures
  • Prepare TripTiks, IDPs, process passport photos, and routings for members
  • Book car, hotel, and domestic hotel packages
  • Sell Mexico insurance
  • Perform administrative functions for the branch
  • Balance cash drawers, post ledgers, assist in resolving overages/shortages, file receipts, submit documents when necessary, make deposits, retain documents for auditing in the manner required, and process FIRM
  • Process payments for memberships/insurance policies and offer automatic renewal
  • Offer and process changes to membership files and upgrade basic memberships to memberships with higher value as appropriate


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