Customer Care Representative

3 days ago


Simi Valley, California, United States Dwyer Instruments Full time

We are looking for a highly skilled Customer Care Representative to join our team at Dwyer Instruments. In this vital role, you will be responsible for providing top-notch customer service, addressing inquiries, resolving complaints, and sharing product information. Your contributions will have a direct impact on customer satisfaction and loyalty.

  • Respond promptly to customer inquiries via phone or email, addressing their needs efficiently.
  • Utilize available resources to provide accurate and valid information, upholding the highest standards of customer service.
  • Handle customer complaints by offering suitable solutions and alternatives, with follow-up actions to ensure resolution.
  • Maintain detailed records of customer interactions, process accounts, and store documents accurately.
Key Requirements:
  • Strong communication skills are essential for interacting with customers.
  • Basic computer skills enable efficient task management.
  • Problem-solving abilities facilitate prompt issue resolution.
  • A customer-focused mindset drives high-quality service delivery.


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