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Biomedical Equipment Specialist II

2 months ago

Concord, New Hampshire, United States GE Healthcare Full time

Position Overview


Responds to service requests to assess, troubleshoot, and execute repairs and scheduled maintenance (PM) on increasingly sophisticated biomedical devices, while ensuring customer satisfaction through exceptional service.

GE HealthCare stands at the forefront of medical technology and digital solutions innovation. Our mission is to enhance lives in critical moments.

Unleash your potential, transform concepts into impactful realities, and become part of an organization where every voice is valued, and every contribution fosters a healthier world.


Key Responsibilities:

  • Diagnose intricate issues with customer biomedical devices and apply suitable repairs.
  • Conduct planned maintenance (PM), safety assessments, and environmental inspections while maintaining strong customer relationships.
  • Adhere to and guide others on relevant GE policies, procedures, and hospital protocols, ensuring all documentation is completed accurately.
  • Communicate effectively and collaborate with team members and colleagues.
  • Engage in proactive daily communication with customers to ensure issues are resolved and follow-up is conducted, leading to enhanced customer satisfaction.
  • Implement GE/customer facility agreements, aligning with business objectives.
  • Mentor and support technicians in both basic and advanced repair techniques.
  • Collaborate as part of a local team to deliver efficient service across all accounts within the designated area.
  • Share on-call responsibilities as required.
  • Document all repair activities and submit reports in a timely manner.
  • Ensure proper management of spare parts, tools, and testing equipment, including calibration.
  • Maintain an approved inventory of parts.
  • Oversee vendor service delivery processes in accordance with GE policies, as directed.
  • Continuously enhance and maintain technical knowledge of current standards, codes, and procedures for the safe and effective use of medical equipment through formal training.
  • May assume the role of Site Leader, directing the activities of fellow Biomedical Technicians at the site and engaging in interactive customer relationships, including participation in Safety Committees or similar initiatives.
  • Comply with Health and Human Services, Environmental Health and Safety standards, and all other applicable regulatory requirements.

Qualifications:

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field with 2 years of experience in servicing medical equipment;
  • OR equivalent military training and 2 years of experience in servicing electrical or mechanical equipment;
  • OR High School Diploma/GED with 4 years of experience in servicing medical equipment.
  • Strong analytical and communication skills, with the ability to convey technical issues to customers in an understandable manner.
  • The successful candidate must pass GEHC's standard background check, including a post-offer drug test. Additionally, during employment, adherence to all customer access policies is required, which may include obtaining proof of necessary immunizations and undergoing further drug tests or background checks.
  • Special Physical Requirements:
Candidates must be capable of lifting, carrying, pushing, and pulling up to 35 lbs. unassisted, and frequently bending, stooping, twisting, climbing, crouching, kneeling, sitting, and standing for extended periods.

Candidates must also be able to reach at, above, and below shoulder level, flex/extend their neck, and possess good hand and finger dexterity. Specific vision abilities required may include color vision, close vision, distance vision, peripheral vision, and depth perception.


  • Availability for "after hours" work or participation in a rotating On-Call schedule, including weekends, for urgent issues and coverage as necessary.


We expect all employees to embody our core values: act with humility and build trust; lead with transparency; deliver with focus; and drive ownership - always with unwavering integrity.


Our comprehensive rewards package is designed to empower your ambition by providing the support and flexibility needed to turn your ideas into transformative realities.

Our compensation and benefits are competitive, reflecting our global strength and scale, and you will find numerous career opportunities within a culture that promotes care, collaboration, and support.

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

GE HealthCare will only employ individuals who are legally authorized to work in the United States for this position. Any employment offer is contingent upon the successful completion of a drug screening (if applicable).

Relocation Assistance Provided: Yes

Application Deadline:
August 30, 2024