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IT Support Specialist

1 month ago


Bolingbrook, Illinois, United States Invenergy Full time
Job Description

Invenergy is a leading developer, owner, and operator of sustainable energy solutions. We are seeking a highly motivated and customer-focused Support Analyst to join our IT team.

Position Overview:
As a Support Analyst, you will provide technical assistance and troubleshooting to employees across the organization, focusing on operational technology environments and Invenergy's project sites. You will also escalate and assist in complex incidents and projects with other functional areas in IT.

Responsibilities:
Provide competent, service-oriented support to end users as the primary point of contact for the company helpdesk, both in person and remotely.
Monitor service desk tickets, lend expertise as needed, and follow up with customers to ensure problems are resolved.
Perform Windows, Mac, and mobile device software problems and identify trends.
Escalate tickets to the appropriate group as needed and track, route, and redirect issues to the correct resources.
Collaborate with organization counterparts and department team members.
Plan and participate in change management and training activities.
Produce training documentation and internal training guides.
Preserve and grow your knowledge of IT procedures, products, and services.

Requirements:
1+ year of related work experience in technology.
Knowledge of computing and computer systems, hardware, software, and peripheral equipment.
Knowledge of computer security systems, procedures, techniques, and on and remote helpdesk experience.
Experience with Windows PCs and Android/iOS mobile devices.
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.

Benefits:
Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc. Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.