Credit Manager

2 weeks ago

Ocala, Florida, United States BUDDYS HOME FURNISHING Full time
Job Summary

The Credit Manager is a key member of the BUDDYS HOME FURNISHING team, responsible for ensuring the safe, professional, and profitable operations of our stores. This role requires a wide range of skills, including customer service, account management, sales, and merchandising.

Key Responsibilities
  • Acquire and maintain customers through effective communication and relationship-building.
  • Act as a liaison between customers and the store, resolving any issues or concerns in a timely and professional manner.
  • Assist in managing store personnel, including directing activities and providing guidance and support as needed.
  • Ensure compliance with all applicable federal, state, and local statutes and regulations.
  • Prepare and review store reports, including sales data, customer information, and other relevant metrics.
  • Document all customer commitments and interactions, including sales, rentals, and other agreements.
  • Ensure that company standards for renewals, delinquencies, and store collections are met.
  • Fill out paperwork for submission to corporate support, including sales reports, customer information, and other relevant data.
  • Follow monthly marketing plans and maintain internal quality control standards.
  • Manage customer accounts, including sales, rentals, and other agreements.
  • Manage inventory and cash assets, including ordering supplies, tracking inventory levels, and maintaining accurate records.
  • Prepare daily work schedules, delivery schedules, assign tasks, and enforce company policy.
  • Perform other duties as deemed necessary for effective store management.

Requirements

The ideal candidate will have two years of experience in a related field, such as rent-to-own, retail, or customer service. They will possess excellent organizational skills, established collection skills, good communication skills, and the ability to handle multiple priorities simultaneously. They will also be proficient in POS systems, maintain a professional appearance, and be able to read, write, and communicate effectively in person and over the phone. Additionally, they will be able to negotiate and resolve conflicts, plan, organize, delegate, coordinate, and follow up on various tasks and assignments, recognize and solve problems, and have proficient navigational skills with a satisfactory driving record and meet insurability requirements. Regular and consistent attendance, including nights and weekends as business dictates, is also required.

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