Retail Sales Associate Part Time
4 days ago
BJ's Wholesale Club Job Summary
As a Retail Sales Associate Part Time at BJ's Wholesale Club, you will be responsible for delivering exceptional customer service and sales experiences to our members. This role involves executing acquisition 365, renewing, upgrading, and cross-selling My BJs Perks, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Key Responsibilities
- Drive and promote the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
- Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
- Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
- Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
- Maintain all club policies and procedures.
Requirements
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
Work Environment
The majority of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
Compensation
The pay range for this position is $16.00-$19.60. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.
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