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Retail Operations Supervisor

2 months ago

Brighton, Colorado, United States Genuine Parts Company Full time
Position Overview

Join our team as a Retail Operations Supervisor, where your automotive or customer service knowledge will shine as you engage with both wholesale and retail clients. This role is perfect for those who are eager to lead a team and help our company become the leading parts supplier in the industry.

Key Responsibilities
  • Deliver an exceptional customer service experience to enhance market presence, drive store growth, and boost sales and profitability.
  • Provide daily leadership and foster a culture of employee engagement.
  • Collaborate with team members to advance company initiatives.
  • Demonstrate a commitment to both people and profitability.
  • Embrace opportunities for personal and professional growth within a supportive team environment.
  • A Day in the Life:
  • Lead a high-performing team, assist the store manager, and operate in a dynamic retail setting.
  • Oversee store operations to optimize sales, profits, and customer satisfaction.
  • Recruit, coach, and motivate staff to achieve outstanding customer service and business outcomes.
  • Ensure inventory protection, asset management, and address operational and safety concerns.
  • Maintain the cleanliness and readiness of delivery vehicles, sales areas, stock rooms, and external spaces.
  • Implement operational and marketing strategies while continuously improving processes.
  • Build customer relationships, assist with inquiries, and guarantee a positive experience both in-store and over the phone.
Qualifications
  • High school diploma or equivalent; technical or vocational training is a plus.
  • Experience in the automotive aftermarket service sector or a strong willingness to learn about automotive products.
  • Passion for providing excellent customer service and nurturing long-term relationships.
  • Ability to thrive in a fast-paced and complex work environment.
  • Familiarity with cataloging and inventory management systems.
  • Capability to lift up to 60 lbs when necessary.
  • Preferred Qualifications:
  • Background or interest in the automotive sector, heavy equipment, agricultural machinery, marine, or dealership environments.
  • Experience in parts retail, auctions, or management roles in various service industries.
  • Strong customer-centric approach.
  • ASE Certifications are a plus.
  • Knowledge of NAPA products and services.
  • Why Join Us?
  • Comprehensive health benefits and 401K plan.
  • Stable employment with a Fortune 200 company that values its employees.
  • A company culture that balances hard work with employee well-being.
  • Access to diverse career paths and ongoing development opportunities with support from leadership and peers.
  • Competitive pay structure.
If this position aligns with your skills and aspirations, we encourage you to explore this opportunity further.