Part-time Key Holder

2 weeks ago

Winter Garden, Florida, United States JOANN Stores Full time
Job Summary

As a Key Holder at JOANN Stores, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business.

Key Responsibilities

Hearts
  • Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
Hands
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Lift, place, and arrange items on shelves and racks.
Minds
  • Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
  • Assist leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Work with store management to identify opportunities to drive the business and increase sales/profit.
Inspire
  • Work closely with Store Management to identify key tasks and assist in delegating them to Team Members.
  • Follow-up to ensure tasks are completed well and in a timely manner.
  • May act as MOD to open/close store when no member of store management is present.

Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.

Education & Experience

Education Minimum: High School Diploma or equivalent

Experience Minimum: 1+ years of supervisory experience in a customer-centric environment

Experience Preferred: 2-3+ years of retail supervisory experience

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