Front Desk Supervisor
1 week ago
As a Front Desk Supervisor at La Concha Hotel Spa, you will be responsible for ensuring proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
You will have a complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
You will accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
You will accurately check AM and PM discrepancy reports.
You will communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance requests/needs.
You will efficiently process guest requests to the appropriate departments.
You will greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location DescriptionLa Concha Hotel Spa is a National Historic Landmark in the heart of the vibrant downtown historic district.
Our legendary hotel has been inspiring guests, like Ernest Hemingway and Tennessee Williams, since it opened in 1926.
With a prime location in Old Key West, our landmark hotel is within walking distance of the area's best beaches, parks, restaurants, and shops.
Just outside our doors, Duval Street invites guests to savor the flavors of Key West at acclaimed restaurants, and browse vibrant shops and boutiques.
Requirements***PM
Shift Available: 3:00 pm - 11:00 pm
We are looking for someone who can calmly work with high demand and/or upset guests.
We are looking for someone with a high work ethic and self-initiative.
We are looking for someone who may be required to work varying schedules to include nights, weekends, and holidays.
We are looking for someone who enjoys working as and being part of a team that provides great experiences for our Guests.
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