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Client Relations Coordinator

2 months ago

Troy, Ohio, United States Miami County, Inc. Defunct Full time
Client Support Specialist Position at Miami County, Inc. Defunct

JOB RESPONSIBILITIES
  • Deliver information and support to clients, agencies, and the public through various communication methods. Clarify regulations and procedures while utilizing advanced computer systems. [50%]
  • Perform research to discover solutions for client concerns, direct complex issues to the appropriate personnel, and maintain comprehensive records of inquiries and resolutions. [25%]
  • Provide administrative support, manage the switchboard, handle incoming calls, and offer necessary information to callers. Additional tasks may include typing, filing, and scanning. [20%]
  • Execute a range of clerical tasks as needed, adjusting to customer service demands.
KEY WORKER ATTRIBUTES
  • Exhibit knowledge of office practices, legal standards, confidentiality protocols, and public relations. Possess exceptional written and verbal communication skills along with strong organizational capabilities. Ability to efficiently use computer systems, address inquiries, and articulate policies effectively.
MINIMUM QUALIFICATIONS FOR EMPLOYMENT
High School Diploma or equivalent

ADDITIONAL REQUIREMENTS
A valid driver's license is required.
WORK HOURSMonday - Friday, 8 AM - 5 PM (Hours may vary based on agency needs outside of regular working hours)FLSA STATUSNon-Exempt from OvertimeEMPLOYEE BENEFITSMedical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center DiscountsCOMPENSATION$15.00/hour
EQUAL OPPORTUNITY EMPLOYER STATEMENT: Miami County, Inc. Defunct, an equal opportunity employer, values diversity and prohibits discrimination based on various characteristics. The organization is committed to adhering to all federal and state employment laws.

This policy fosters a discrimination-free workplace and ensures support for individuals filing complaints or requiring accommodations.