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Pharmacy Customer Service Representative

1 month ago


Maryland City, Maryland, United States Walgreens Full time
Job Summary:

As a Pharmacy Customer Service Associate at Walgreens, you will play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers. You will be responsible for registering sales, providing courteous and efficient checkout service, and assisting the pharmacist in the practice of pharmacy. You will also engage with customers, resolve issues, and answer questions to ensure a positive experience. Additionally, you will be responsible for maintaining a clean and organized store environment, including counters and shelves, and performing duties as assigned by the Pharmacy Manager and Store Manager.

Key Responsibilities:

• Registers sales on assigned cash register and provides customers with courteous and efficient checkout service.
• Assists the pharmacist in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages with customers, resolves issues, and answers questions to ensure a positive experience.
• Maintains a clean and organized store environment, including counters and shelves.
• Performs duties as assigned by the Pharmacy Manager and Store Manager, including utilizing pharmacy systems to enter patient and drug information and ensuring information is entered correctly.
• Assists with inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.

Requirements:

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

What We Offer:

• Competitive compensation and benefits package.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.
• The chance to make a difference in the lives of our customers and communities.

Equal Opportunity Employer:

Walgreens is an equal opportunity employer and welcomes applications from qualified candidates with arrest and conviction records. We are committed to diversity and inclusion in the workplace and are an affirmative action employer.

Shift:

Various Store: 17917-LAUREL MD