Current jobs related to Customer Experience Team Lead - Magnolia, Texas - MP2 Energy LLC, A Shell Energy North America Subsidiary

  • Customer Service Lead

    3 weeks ago

    Magnolia, Texas, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas that make a difference in people's lives. We're looking for a talented Customer Service Lead to join our team and help us deliver an exceptional customer experience.Key ResponsibilitiesLead by example and embody MOD's values and behaviorsCreate a...

  • Cashier Team Lead

    3 weeks ago

    Magnolia, Texas, United States Ulta Beauty Full time

    Key Responsibilities:As a Lead Cashier at Ulta Beauty, you will be responsible for:• Promptly acknowledging and warmly greeting each guest entering the store• Completing select register open and close functions• Courteously handling sales, refunds, and exchanges• Recommending additional and complementary products and/or services based on guest...

  • Customer Experience Ambassador

    3 weeks ago

    Magnolia, Texas, United States ClubCorp Full time

    At ClubCorp, we're seeking a Customer Experience Ambassador to drive our membership initiative. Key responsibilities include building relationships with new Members, ensuring they receive personalized service, and fostering a sense of community through Club programs and events. If you're passionate about delivering exceptional experiences, we encourage you...

  • Senior Team Lead

    3 weeks ago

    Magnolia, Texas, United States Plug Power, Inc. Full time

    As a Team Lead at Plug Power, Inc., you will be responsible for leading a team of experienced professionals to deliver high-quality craftsmanship in a safe and efficient manner.Key responsibilities include:Leading a team of experienced professionalsDelivering high-quality craftsmanshipEnsuring a safe and efficient work environmentWhile working closely with...

  • Sales Associate

    3 weeks ago

    Magnolia, Texas, United States Kay Jewelers Full time

    Job Summary: As a Sales Associate/Jewelry Consultant at Kay Jewelers, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Engage customers in conversation to understand their needs and preferences.Present merchandise and share detailed information about features and benefits of...

  • Behavioral Therapist

    4 weeks ago

    Magnolia, Texas, United States Teach Me Personnel LLC Full time

    **Clinical Team Lead Opportunity**Therapy & Beyond is a leading provider of ABA therapy, and we are seeking a highly skilled Clinical Team Lead to join our team. As a Clinical Team Lead, you will be responsible for facilitating a team approach toward treatment in a clinical setting, training, supervising, and mentoring behavior therapists, and implementing,...

  • Retail Sales Lead

    4 weeks ago

    Magnolia, Texas, United States Fabletics Full time

    About the RoleFabletics is seeking a highly motivated and customer-focused Sales Lead to join our team at our Market Street location in The Woodlands, TX. As a Sales Lead, you will be responsible for delivering an exceptional customer experience and driving sales growth through effective sales and operations strategies.Key ResponsibilitiesDevelop and...

  • Customer Service Representative

    1 month ago

    Magnolia, Texas, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer orders using our technology and Point of Sales...

  • Customer Service Representative

    4 weeks ago

    Magnolia, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberAs a valued member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders and work efficiently with our Point of Sale systemEnsure the...

  • Customer Service Liaison

    2 months ago

    Magnolia, Texas, United States State Farm Insurance Full time

    Customer Relations RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with their insurance needs and provide...

  • Lead Sales Associate

    3 weeks ago

    Magnolia, Texas, United States Ulta Beauty Full time

    As a Lead Cashier at Ulta Beauty, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our guests. Key responsibilities include:Key Responsibilities:Promptly acknowledge and warmly greet each guest entering the storeComplete select register open and close functionsCourteously handle sales, refunds...

  • Restaurant Team Member

    3 weeks ago

    Magnolia, Texas, United States Shake Shack Full time

    Key Responsibilities:As a Restaurant Team Member at Shake Shack, you will be responsible for:Preparing and cooking food to high standardsProviding exceptional customer service and hospitalityWorking efficiently in a fast-paced environmentParticipating in ongoing training and development to improve skills and knowledgeWhat We Offer:At Shake Shack, we are...

  • Restaurant Team Member

    4 weeks ago

    Magnolia, Texas, United States Jason's Deli Full time

    Job SummaryWe are seeking a highly motivated and organized Restaurant Customer Service Team Member to join our team at Jason's Deli. As a key member of our team, you will be responsible for providing exceptional customer service, prioritizing work tasks, and maintaining a clean and organized environment.Key Responsibilities:Prioritize work tasks to ensure...

  • Restaurant Team Member

    4 weeks ago

    Magnolia, Texas, United States Whataburger Full time

    Restaurant Team Member Job DescriptionWelcome to Whataburger CareersJob Summary: We are seeking a highly motivated and customer-focused Restaurant Team Member to join our team. As a Restaurant Team Member, you will be responsible for delivering exceptional customer service, preparing and serving food, and maintaining a clean and safe work environment.Key...

  • Restaurant Team Member

    3 weeks ago

    Magnolia, Texas, United States Jason's Deli Full time

    Key Responsibilities:As a Restaurant Customer Service Team Member at Jason's Deli, you will prioritize tasks while anticipating customer needs. You will work closely with colleagues to ensure a seamless dining experience. Your duties will include maintaining an organized system for managing takeout and delivery orders, ensuring accuracy and customer...

  • Restaurant Team Member

    4 weeks ago

    Magnolia, Texas, United States Whataburger Full time

    Restaurant Team Member Job DescriptionWelcome to Whataburger CareersJob Summary: We are seeking a highly motivated and customer-focused Restaurant Team Member to join our team. As a Restaurant Team Member, you will be responsible for providing exceptional customer service, preparing and serving food, and maintaining a clean and safe work environment.Key...

  • Customer Service Representative

    2 months ago

    Magnolia, Texas, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Magnolia, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job Opportunity We are seeking a skilled and friendly Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Key Responsibilities: Welcoming customers and...

  • Customer Service Representative

    4 weeks ago

    Magnolia, Texas, United States D3S Service Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at D3S Service. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring a positive experience for all interactions.Key...

  • Customer Service Representative

    3 weeks ago

    Magnolia, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...

Customer Experience Team Lead

2 months ago

Magnolia, Texas, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

Job Title: Customer Experience Team Lead

Job Summary:

The Customer Experience Team Lead will play a key role in leading the Customer Experience Representative team at MP2 Energy LLC, A Shell Energy North America Subsidiary. This team is responsible for managing customer care and inbound sales queries for residential customers. The successful candidate will oversee workflow management, escalations, reporting, and team development needs. This position will also liaison with Operations, QA, Training, and other responsive teams to create a positive experience for customers.

Key Responsibilities:

  • Responsible for hiring, training, and preparing customer experience representatives to respond to customer inquiries and complaints; trouble shooting issues with services and products.
  • Ensure agents understand and comply with all care center objectives, performance standards, and policies.
  • Answer agent inquiries regarding best practices and difficult calls.
  • Identify, analyze, and take action on operational issues and suggest possible solutions.
  • Monitor and evaluate agent performance, provide learning and coaching opportunities, and take corrective action, if necessary.
  • Prepare reports and analyze data to assist management in determining call center goals.
  • Analyze and troubleshoot customer questions and concerns, including working with other departments to ensure the best customer service interaction possible.

Requirements:

  • Strong interpersonal, analytical, and time management skills.
  • Exceptional verbal and written communication skills.
  • Ability to multi-task, problem solve, and articulate thoughts and concepts well.
  • Ability to coach, train, motivate, and evaluate performance.
  • Strong customer service and leadership skills.
  • Experience in MS Office Suites and MS Excel.

Preferred Qualifications:

  • Experience in the energy industry.
  • Experience in call center, customer service, or previous supervisory experience.
  • Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC, and/or TDSP/TDU standards.
  • Knowledge in P2C and/or Excelergy (RevenueManager) billing platforms.
  • Knowledge of company products, services, and policies.

Education Requirements:

High School Diploma or Equivalent Degree Required