Automotive Customer Service Consultant

2 weeks ago


Elgin, Illinois, United States Biggers Chevrolet Full time

Automotive Customer Service Consultant

At Biggers Chevrolet, we are seeking a dedicated Customer Service Consultant to become part of our esteemed dealership team. In this role, you will play a vital part in guiding customers through every stage of their vehicle service journey. We are committed to equipping you with the necessary tools, personnel, and support to ensure your success. We welcome individuals with exceptional customer service skills and a desire to learn.

Benefits We Provide Our Customer Service Consultants:

  • Complimentary Health Insurance
  • Dental and Medical Coverage
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Holidays
  • Competitive Compensation Structure
  • Annual Salary Range of $40,000 to $95,000

Key Responsibilities of Our Customer Service Consultants:

  • Welcome customers as they arrive for service.
  • Conduct thorough vehicle inspections.
  • Inform customers of maintenance requirements based on service menus and inspections.
  • Provide estimates for service completion times and costs.
  • Keep customers informed about the progress of their vehicle repairs.
  • Perform vehicle handover upon completion of services.

Qualifications for Our Customer Service Consultants:

  • Enthusiastic and energetic throughout the workday.
  • Friendly and approachable, particularly when addressing customer concerns.
  • Proven customer service skills with a successful sales background.
  • Strong interpersonal and communication abilities, both in-person and over the phone.
  • Persuasive and capable of addressing customer objections during the sales process.
  • Persistent, competitive, and possesses a strong work ethic.
  • Focus on customer needs to enhance dealership and personal sales.
  • Experience with GM or Mazda is a plus.
  • Familiarity with Reynolds systems is advantageous.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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