Automotive Service Specialist
3 days ago
Company Overview
Bridgestone Retail Operations (BSRO) is a leading provider of tire and auto services in North America. With over 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, we employ over 22,000 teammates across the region.
Salary Range: $17.20 - $25.80 per hour
Job Summary
The retail Sales and Service Specialist (SSS) plays a critical role in serving customers by assessing their needs, recommending products and services, and ensuring timely completion of services. This hybrid role combines customer service, sales, and basic vehicle service tasks to provide an exceptional experience for our customers.
Key Responsibilities
- Hybrid Role: Customer service, sales, and customer issue resolution (75%); Basic vehicle service tasks, oil, tires, fluids (25%); Store operations, opening/closing, inventory, displays (as needed)
- Growth and career development role: May assist Manager or act as Manager-On-Duty; Will learn all aspects of store operations and flex between front/back shop tasks
Minimum Qualifications
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to complete required store education courses and modules
Preferred Qualifications
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset
- Previous consumer retail sales experience
- Previous automotive experience a plus
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