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Retail Operations Leader

2 months ago

Spokane, Washington, United States European Wax Center Full time

Beauty Center General Manager

We are seeking a dynamic and experienced leader with a proven history of guiding teams of 5-20 primarily young female employees to achieve exceptional customer satisfaction and exceed sales goals, all while nurturing a supportive team atmosphere. If you have a passion for skincare and the beauty sector, and you are eager to develop and motivate your team to drive business success while receiving both financial and professional recognition for your achievements, we want to hear from you.

Key Benefits:

  • Attractive salary with performance-based bonuses
  • Comprehensive benefits package including Medical, Dental, Disability, and Life Insurance
  • 401(k) Retirement Plan with Employer Matching
  • Employee discounts on products and complimentary services
  • Paid Time Off
  • Support and mentorship from experienced local owners
  • Access to premier training programs from an industry-leading brand
  • Opportunities for personal growth and career advancement
  • Chance to manage and develop a significant portion of a thriving business

Our company is on a rapid growth trajectory, and we are in search of an outstanding leader who is committed to developing talent, fostering a positive workplace culture, and empowering teams to exceed performance and sales goals. While we prioritize internal promotions, we currently need someone to collaborate with our top performers to educate, guide, and enhance their leadership skills, as well as oversee daily operations and the growth of our establishment.

Your Responsibilities:

As the primary manager of our center's daily operations, you will lead a team of enthusiastic associates to surpass performance and sales objectives. You will set an example by providing exceptional guest experiences and demonstrating excellent sales performance in your role as a part-time Guest Service Associate.

Keys to Success in This Role:

  • Recruit and onboard top talent
  • Establish and communicate clear performance objectives
  • Hold team members accountable for their responsibilities
  • Provide ongoing training and development opportunities
  • Consistently inspire and motivate team members

Your Initial Days:

  • Engage with the existing team to understand their motivations and career aspirations
  • Familiarize yourself with our company culture and the brand by completing the New Manager Training program and working closely with the Owners
  • Implement goal-setting routines for team members that align with the center's business objectives, utilizing clear communication, recognition, and coaching to enhance performance
  • Master the Guest Service Associate role by actively participating part-time in this position to deliver exceptional guest experiences
  • Understand the key performance metrics that drive business success and how your team's actions influence these outcomes
  • Work with the owners to become proficient in center-level operations, policies, and standards to maintain brand integrity
  • Expand the team by recruiting and training exceptional new associates, initiating plans to strengthen your leadership team
  • End goal: Efficiently manage the center while fostering a positive internal culture and ensuring strong performance outcomes

Ideal Candidate Profile:

  • Minimum of 2 years of experience in team management
  • Previous experience in the Beauty Industry, including both Service and Retail Sales; an Esthetician or Cosmetologist license is highly regarded
  • Strong dedication and work ethic
  • Proven track record of leading a team to exceed sales targets
  • Familiarity with center operations and services
  • Passion for comprehensive beauty services
  • A desire to excel in a dynamic, growing business environment

If you are enthusiastic about leading a team of dedicated beauty professionals to deliver exceptional guest experiences and foster a high-performance culture, we encourage you to consider this opportunity.

We are an Equal Opportunity Employer.

European Wax Center began as a family-owned salon with a vision to revolutionize the waxing experience. Recognizing the importance of using the right wax, the founders developed a formula that nurtures the skin while ensuring a virtually painless waxing process. The introduction of our exclusive Comfort Wax has been pivotal in establishing European Wax Center as the leading wax specialty personal care brand in the United States, with over 800 centers nationwide and continuing to expand. Our Inland Northwest locations are independently operated by local owners.

We proudly represent the European Wax Centers of the Inland Northwest, aiming to empower our guests and associates to radiate confidence. With multiple locations, we ensure our guests enter with assurance and leave feeling fantastic. Operating in private, hygienic suites, we offer facial and full-body waxing services for all genders using our proprietary Comfort Wax. In addition, we provide a unique range of pre and post-care products to maintain healthy, smooth skin. Our vision is to establish ourselves as an iconic beauty brand, achieving sustainable growth while upholding our authentic values. We are a nationally expanding brand supported by dedicated local management and a collaborative culture. Our core values are clear: we prioritize mutual care, act with integrity, strive to delight our guests, and believe in having fun while delivering exceptional service. Does this resonate with you? Experience it firsthand.