Customer Solution Expert

3 weeks ago


Franklin, Tennessee, United States Apple Full time

Are you passionate about helping others? Do you enjoy working with technology? As a Customer Solution Expert at Apple, you will play a key role in providing technical support to customers. Your primary responsibility will be to diagnose product issues and provide solutions to get users up and running again. This includes explaining complex situations with patience and empathy, ensuring customers feel valued and understood. Key responsibilities include:

  1. Determining whether repairs can be done or a replacement is needed.
  2. Providing solutions to quickly resolve customer issues.
  3. Ensuring customers feel valued and understood.


Benefits include:

  1. A competitive estimated salary of $55,000 - $65,000 per year.
  2. A supportive work environment that fosters growth and development.
  3. The chance to work for a global leader in technology, making a difference in people's lives.


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